What unique benefit do I bring my clients?

What unique benefit do I bring to my clients? This has been forefront in my mind all month, since Debbie Reynold's June challenge asked us to share our thoughts about what sets us apart in our business.

Too often we think that what we do, most real estate agent do. However, what we think is ordinary might not be so, as I learn from comments from clients.

trust"Lottie was fantastic and I have already recommended her to friends. Not only was she professional, but kept me well informed and worked extremely hard!"  (Points for me to remember: be professional, work hard, and communicate well.)

"Lottie was terrific! Her expertise and knowledge of the area and the market was remarkable, and her good spirits and positive outlook made our interactions always a pleasure. Of course we will recommend Lottie." (Points: knowledge, good spirits and positive outlook.)

"Lottie was a great agent! Kept on top of everything, gave wonderful advice, would definitely use her again! She is also a warm, kind person who genuinely cares." ( Remember: advise, care and be kind)

"...met her while she was holding open house nearby; was immediately impressed with her knowledge and professionalism...A++" (Knowledge and a professional manner are appreciated.)

"Lottie was just exceptional in keeping us informed, in her advice and in her personal connection with us. She was head and shoulders above the agents that sold our home. We would recommend her without reservation."  (Advise, communicate, and make that personal connection)

patience and calmness are appreciated"Your organizational skills and calm manners made everything feel quite smooth, especially considering the very tight deadline we were given. Lottie, I feel good working together with you. Thank you." (Be organized, stay calm.)

"Lottie was exceptionally patient while the family dealt with my father's illness and ultimate death." (Reminder to self: patience and caring are valued)

These wonderful, heart-warming words validate that the long, sometimes difficult hours I spend are well worth the time. My clients need to have someone who cares about them, who is patient and kind, who knows the market and gives solid advice, and communicates well. On the face of it, those traits don't sound like anything extraordinary, but to my clients they are invaluable.

 

 

 

--- Come for a visit; Stay for a lifetime!

Lottie Kendall, Realtor®

Today | Sotheby's International Realty

San Carlos, California, 94070

CA BRE#01215160; 650-465-4547

Lottie@LottieKendall.com;

www.LottieKendall.com

www.SFCondosForMe.com

 

 

Comment balloon 24 commentsLottie Kendall • June 27 2014 06:03AM

Comments

You sound like my kind of agent Lottie! Keep up the good work .

Posted by Janice Ankrett, Staging Professional (Janice Ankrett Home Staging) about 3 years ago

Lottie, this is so smart to take a cue from happy clients. Suggested!

Posted by Suzanne De Vita, Online Associate Editor (RISMedia) about 3 years ago

Thanks, Janice! I'll keep on keeping on!

Suzanne, thanks for the "suggest." Much appreciated.

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Lottie~ just AWESOME! -there's no doubt about it "you bring needed value to the table" and your clients benefit the whole way through 

Posted by Jon Kolsky, Licensed California Real Estate Broker (Kolsky Realty & Management) about 3 years ago

I think it is very extraordinary Lottie, that is the meaning of the word.  The reality is most people in most fields, including real estate, are ordinary and you clearly go above and beyond for your clients.

Posted by Scott Larson, Park City, Utah Real Estate News (BHHS/Utah Properties) about 3 years ago

Good morning Lottie. You are certainly unique in all that you do. Don't change. Real estate is a people business.

Posted by TeamCHI - Complete Home Inspections, Inc., Home Inspectons - Nashville, TN area - 615.661.029 (Complete Home Inspections, Inc.) about 3 years ago

Hi Lottie: I would not hesitate to come to you for representation if fate takes me to San Francisco. You got all that I will be looking for in a realtor. Best.

Maria

Posted by Maria Gilda Racelis, Home Ownership is w/in Reach. We Make it Happen! (Home Buyers Realty, LLC-Manchester, Bolton. Vernon,Ellington) about 3 years ago

Hi Jon - thanks!

Scott, I guess the little things add up and create the value.

Michael, it's the people that keep me going during these 60 & 70 hour weeks.

Maria, it would be an honor to help you -- or any of your friends -- who happen to move this way. Thanks for the kind words.

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Lottie, those traits are extraordinary in people and in those who work in real estate. Knowing you as I do I know all of these things, and more, to be true about you.

Posted by Kathleen Daniels, San Jose Homes for Sale - Probate Broker (KD Realty - 408.972.1822) about 3 years ago

Hi Kathleen, those traits aren't exciting or glamorous, but my clients appreciate them, so I'll keep on practicing them.

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Hi Lottie~ You are one smart lady! Just look at the feedback from your clients to know what you are doing well! We need to get better at asking for that feedback and the follow up. We sent out 2 "surveys" recently with no response. I need to make some calls!

Posted by Donna Foerster, Metro Denver Real Estate Agent (HomeSmart Realty Group) about 3 years ago

Good morning, Donna! I used to send out surveys, but then my office started doing so. Having a third party ask the questions is best, I think.

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Lottie, They are invaluable skills and set you apart. Thank you for participating in the contest

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Berkshire Hathaway HomeServices PenFed Realty, Your Clarksville Real Estate Professional) about 3 years ago

Debbie, my thanks go to you!

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Excellent reviews!  Congrats on being on the Honorable Mention list!

Posted by Catherine Ulrey, Equestrian and Acreage Property Specialist (Keller Williams Capital City) about 3 years ago

Lottie:  You have such a caring spirit ... and that shines through to your clients ... and your blog readers.  That is something that can't be learned.  It just comes from within and is very special. 

Congrats on being named as an honorable mention in Debbie Reynolds' contest!  Well deserved ...

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) about 3 years ago

Catherine, thanks for checking in, and for letting me know about the Honorable Mention, quite a surprise!

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Gene, I DO care about me clients; I'm glad that comes through. I had no idea I was on the Honorable Mention list until a moment ago--I am flattered!

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Lottie, I absolutely love your humble attitude and the notion that what you do does not seem extraordinary - yet it is. You would definitely stand out at an interview, apart from more traditional ways of delivering a value proposition! 

Posted by Tanya Brown, I can sell ANY property in 60 days! Ask me how. (Keller Williams Realty Success, LLC) about 3 years ago

Lottie,  I love how you have taken what the clue from happy clients and used it to show what you really do for others. You are correct about the things we take for granted is what makes us special and it is sometimes difficult to put those skills into words for ourselves.  Wise choice to share those positive comments. Have a wonderful week. 

Posted by Anna Hatridge, Missouri Realtor with Goodson Realty (Goodson Realty) about 3 years ago

Hi Tanya, one of my favorite quotes is one by Helen Keller, "I long to accomplish a great and noble task, but it is chief duty to accomplish small tasks as if they were great and noble." I guess that describes the way I practice real estate!!

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Thanks, Anna - wishing you a wonderful week as well.

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Good for you for providing excellent customer service and going above and beyond with your clients. Congrats on being on the Honorable Mention list for the contest!

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) about 3 years ago

Thanks, Jan. That "mention" was quite a surprise.

Posted by Lottie Kendall, Serving San Mateo County and San Francisco (Today | Sotheby's International Realty) about 3 years ago

Participate