An Open Letter To The General Public About Real Estate Agent Safety

If you haven't yet "met" our colleague, Joe Kerouac, you'll be glad you did when you read his featured post.

It's time we formulate our own safety policy, and then not deviate from it.

Read Joe's words and reasoning.

the balancing act

An Absurd Suggestion

If you ask a real estate agent to show you a house, and you’ve never met that agent, I hope he or she suggests meeting over a plate of bacon. And I hope you’ll oblige.

Sounds absurd, but it’ll make sense in a minute…

During the week I wrote this, Beverly Carter, a fellow real estate agent, was kidnapped and killed after meeting a potential client whom she didn’t know. The aftershocks are still reverberating through the real estate industry -- we are sad, angry, and afraid.

It’s not the first time something like this happened. In fact, it happens more often than you think, and it can easily happen again.

Drawing A Line, Or Drawing A Gun?

Since the news broke, agents have been throwing around ideas about how to avoid this sort of tragedy in the future. Ideas like:

  • Carrying a gun. Or at least having mace or a taser on hand.

  • Installing a phone app that can alert friends, family or colleagues if you are in danger.

  • Drawing a line in the sand and demanding that every new potential client must first meet them at their office.

But the answers aren’t so black and white.

Every agent arming themselves is a bit impractical (for many reasons).

An alert from a phone app may be too little too late.

Drawing that line in the sand (to meet before the first showing) is also impractical in our fast-paced industry…

...but it’s the most practical answer we have. And it’s something you’ll probably notice more agents doing in the future.

Think about it.

If you were an agent, with random people calling for you to show them homes on the fly, wouldn’t you want the security of knowing who you’re dealing with?

Personal safety notwithstanding, an initial meeting just makes good business sense. You get a chance to determine whether they’re sincere, willing and able buyers… and they get a feel for you as well.

A Line Is Sometimes Hard To Draw

You might be wondering why this policy (of meeting at their office or at least in a public place prior to the first showing) hasn’t always been universally enforced by agents.

Here’s why: agents want to be accommodating. They value your business to a degree that causes them to overlook their own personal safety at times.

The real estate industry is competitive. If agents insist that you jump through what seems like a hoop “just to see a house”, they fear you’ll simply call another agent who won’t demand such hoop-jumping.

However, the tragic loss of one of our own is causing us to rethink our collective value system.

This is why drawing that line in the sand, impractical as it may be, will likely become the new standard with most agents. As well it should.

But who says you need to meet at an office?

That’s where bacon comes into play...

Breakin' Bacon

Originally, I started writing this article as a list. A list of solid, logical reasons why you should meet with an agent in their office before ever even looking at a house. Yawn.

Then I figured I could extol the virtues of meeting for a cup of coffee. Sounds more appealing. Not as boring as an office, nor as demanding, or seemingly pushy and self-serving. It would be something much easier for an agent to ask of you.

But meeting for coffee is cliche. And besides, not everybody’s a coffee drinker.

Enter bacon.

Everyone loves bacon (at least that’s what Facebook tells me), and breaking bread with someone—sharing food—is a gesture everyone appreciates. I don’t mean a whole meal. That’s over the top. But a plate of bacon is perfect.

Bacon is just plain appealing, inexpensive, and provides the right amount of time for everyone to get to know a bit about each other.

Breakin' bacon”. Is it an absurd notion? Yes. But it stops you in your tracks makes you scratch your head. More importantly, it serves as a good starting point for a healthy agent-client relationship.

The Price of Convenience

As an agent, I know it’s all about the house from the buyer’s viewpoint. Not so much about the desire to meet and go over important stuff with an agent. I get it. I was a consumer before I was an agent. House trumps agent.

However, all it takes is one careless, but totally understandable decision to show a house, and an agent may never return home to their loved ones.

Sounds extreme, but it happens. Too often.

But yet not often enough that true changes in habits and patterns take place.

And if “breakin' bacon” -- bizarre as it sounds -- can stick in the minds of agents, and become the easy thing to suggest to you...

Well, then sharing some bacon starts to seem less absurd.

What's Absurd Is...

What happened to Beverly Carter happened. What happened is absurd.

It’s also avoidable.

I’m only asking you to consider these words, thoughts, and feelings, and I thank you for taking the time to understand the agent perspective.

For now, it’s time to wrap this all up. It’s a late night at the office, and I just want to go home and kiss my wife and kids. Get some rest. And hope that these thoughts help someone in some way in the future.

I’m grateful I can return to my family.

Beverly can’t.

© Joe Kerouac 2014

 

Ripping the label off real estate agents.
Gently turning the industry upside down.

 

My blogs are thoughts, opinions, and ideas.  Not advice...legal, financial, business-wise, marital or otherwise.  So, don't construe it otherwise.

 

 

--- Come for a visit; Stay for a lifetime!

Lottie Kendall, Realtor®

Pacific Union International

CA DRE#10215160; 650-465-4547

Lottie@LottieKendall.com

www.LottieKendall.com

Peninsula Living Business Page

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Comment balloon 12 commentsLottie Kendall • October 06 2014 03:14PM

Comments

 Good evening Lottie. What happened to the real estate agent is a tragedy. Sometimes it takes tragic events like this to wake the public up.

Posted by TeamCHI - Complete Home Inspections, Inc., Home Inspectons - Nashville, TN area - 615.661.029 (Complete Home Inspections, Inc.) about 4 years ago

Agreed, Michael Thornton . I have formulated my policy and will adhere to it. That's about the best one can do.

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) about 4 years ago

Hey Lottie Kendall ...Just popping by to say thank you for re-blogging this!

Posted by Joe Kerouac, Real estate agent and writer about 4 years ago

Lottie

We all need to rethink our safety at all times.

Good luck and success.

Lou Ludwig

Posted by Lou Ludwig, Designations Earned CRB, CRS, CIPS, GRI, SRES, TRC (Ludwig & Associates) about 4 years ago

My pleasure, Joe Kerouac!

Lou Ludwig - so true; this was a big point of discussion at our office meeting today, and rightly so.

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) about 4 years ago

This is so important to value our safety as well as the safety of others.  Yes, we too have been discussing this issue at every meeting.  Fortunately, our office already has some safety policies in place and there is always room for suggestions regarding how we can do more to protect all of us in this business.

Posted by Anna Hatridge, Missouri Realtor with Goodson Realty (Goodson Realty) about 4 years ago

Good morning Lottie. Hopefully her passing was not in vain. Post like this are waking up agents around the country. We can not taking messages like this for granted.

Posted by Joe Petrowsky, Your Mortgage Consultant for Life (Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709) about 4 years ago

Good morning Anna Hatridge - it's easy to allow complacency to creep into our lives.

Hello Joe Petrowsky - we must be more aware, and explain to our clients how we'll be showing their homes, holding them open, etc. Right now I have a rental, advertised on Craig's List as well as the MLS. You can be sure I'll be vigilent and arrange showings carefully.

 

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) about 4 years ago

Hi Lottie - hopefully there will be some changes in our industry so we don't find ourselves in harms way. 

Posted by Sharon Paxson, Newport Beach Real Estate (Compass) about 4 years ago

Lottie - There's a big safety advantage to showing property with my 6 ft. son.  If we're meeting someone for the first time we always go as a team.  

Posted by Norma Toering Broker for Palos Verdes and Beach Cities, Palos Verdes Luxury Homes in L.A. (Charlemagne International Properties) about 4 years ago

Hi Sharon Paxson - I think we each need to think out our strategy for staying safe -- and then adhere to it.

Norma Toering - teams are great! I almost always have a second person with me at open houses - I'll make sure I keep up that practice, and not only at open houses.

Posted by Lottie Kendall, Helping make your real estate dreams a reality (Compass) about 4 years ago

This is a great re-blog selection. Personal safety should be a priority for every real estate agent. 

Requiring pre-qualification and a meeting at the office to discuss their needs and the agency relationship is a professional approach.

Posted by Roy Kelley, Roy and Dolores Kelley Photographs (Realty Group Referrals) about 4 years ago

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